Returns and Refunds

How to Return a cartridge?
If you wish to return a product, you must obtain a Return Merchandise Authorization (RMA) number. RMA number is valid for 30 calendar days from issue date. To obtain an RMA number, please login to "My Account"

Once logged in, under the Orders column, click on "Request a Return".

Enter the Reason why you are returning the Cartrigde in the "Reason for Return" field (top right), and select the item number on in the drop down list. Then click on add.

The status of the Return Request will be "Pending Approval". Please allow up to 48Hrs for the Return Authporization to be Approved. Once approved by a TonerZone Representative, you are authorized to return you product to the address in the label, together with the RMA Number. (Please type in the box the RMA Number provided by TonerZone).

We will email you a link to Fed-Ex website where you can print the return label. Make sure to write down the tracking # for your reference. Make sure to get a proof of pick-up from Fed-Ex to insure that the package was properly received. NO CREDIT WILL BE ISSUED WITHOUT PROOF OF DELIVERY. You should only return a product using a trackable delivery method. If the tracking number is not valid or signed for you by someone from our warehouse, you will not receive a credit or a replacement.

-Please do not ship any product until your Return is approved and you receive a Fedex Prepaid label to your email.

In the event of the purchase of a defective item you can either request a return for a refund or an exchange. If an exchange is requested, TonerZone will cover the shipping costs of the replacement order. Please note that the shipping method to use in the replacement order will be the same as the one selected in the original order.
NO EXCEPTIONS WILL BE MADE

Lost Orders
A lost order is an order where the tracking information says only that the billing info has been received by the carrier. When an order is lost by UPS, USPS or FedEx, a claim has to be filed. After three days, if the package doesn’t appear, a replacement order can be done and the claim number put in the new order. We have to follow up on this claim until we get the money or someone gets the package. When an order is delivered to a wrong address the same will be done. However, when an order sent shows delivered or signed and it’s the right address, the main reason why the customer hasn’t gotten it, is probably that it was stolen. In that case, there’s no claim to be done and we cannot do anything about it. No order will be replaced.

When customer wants to return an OEM cartridge:
Please note that we will only accept OEM Returns for 60 days from date of purchase (If the items are unopened and the original manufacturer has not accepted the item back). OEM items should be returned to the OEM company for warranty. Warranty on OEM items is provided by the manufacturer directly. There should be information inside the box on what the customer needs to do to request an exchange from the OEM.
All unused returns on OEM (original equipment manufacturer) are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 60 days and they charge us a 15% restocking fee. If you ordered the wrong item, please make sure not to open the box.